GENERAL TERMS & CONDITIONS OF SERVICE

Agreement between Hvar travel agency and Guest

ACCOMMODATION OFFER

article 1.

HVAR TRAVEL AGENCY is a travel agency with headquarters in the island of Hvar on the island of Hvar (hereinafter HVAR-AGENCY), registered as Ltd. to perform activities of travel agencies and turoperatora, presentation and sale of tourist services and accommodations Classified capacity through the Internet and other media, business printing tourist promotional materials, tourism promotion through the Internet and other media. HVAR-AGENCY guarantees for the authenticity of data published on the web site, printed brochures, posters or other media for advertising and marketing.

article 2.

Contracting Parties of this Agreement are HVAR-AGENCY and Guest (which may be natural or legal person), which make a reservation for the use of accommodation presented to the agency web site, printed brochures or in person at the office of the agency. HVAR-AGENCY his seal and signature confirms all your rights and obligations under this Agreement.

article 3.

Guest signing accepts all terms and conditions of this Agreement and confirms the authenticity of data entered in the form of online reservation. The guest who made the online reservation to checking the signs - I accept the Agreement.

RESERVATIONS

article 4.

Guest registration must make a query about the free accommodation or preferred unit and via fax, phone, in person or by e-mail. When you sign the guest is required to disclose all information that is provided in the booking form searching, or when registering in our office to give an insight into all documents necessary for carrying out the prescribed procedure.

When a query, HVAR-AGENCY checks whether the accommodation is free.

If accommodation is not free, HVAR-AGENCY will offer the guest an adequate free accommodation.

After accepting offers HVAR-AGENCY Guest account is issued and the entire arrangements account for the advance payment, which amounts to 20% of the cost price for the package ..

PAYMENT

article 5.

Confirm reservations Guest executed advance payment towards the account issued by the HVAR-AGENCY. After payment of the guest is required to forward e-mail confirmation of the reservation HVAR-AGENCY-in.

When you receive a response from the HVAR-AGENCY, for the free accommodation Guest can make a reservation confirmation within:

     * 2 hours for inquiries set from 1 July to 31 August
     * 24 hours for inquiries set from 1 May to 30 June and from 1st September to 30 September
     * 48 hours for inquiries set from 1 October to 30 April.

In the event that the confirmation of reservation is not made in the above period HVAR-AGENCY Inquiry considers that invalid. If the reservation begins within 7 days of placing an inquiry, the guest is obliged to pay an advance within 4 hours regardless of the season and by email alert HVAR-AGENCY.

After payment of the advance HVAR-AGENCY Guest issued VOUCHER-referral with all the details related to the use of services. Prices are in Euro. To use the accommodation less than 3 days, prices may cost up to 30%. The price does not include the residence tax.

SOJOURN TAX

According to the Law on the Sojourn Tax of the Republic of Croatia, the customer is required to pay the Sojourn Tax when paying for accommodation. Tourist tax prescribed by the Law on the Sojourn Tax of the Republic of Croatia amounted to 2,00 to 7,00 KN per person per day for adults. People from 12 to 18 birthday with a 50% discount on that amount, while children up to 12 birthday is not paying. The final amount of tourist tax is determined by the destination in the Republic of Croatia and travel period, and will be charged according to the General Terms and Conditions when making the final payment for the accommodation. On the calculation for the reservation shall be stated the amount of tax. If a country (eg Austria) has a law under which the residence tax is paid on the spot, tourist tax will not be listed on the calculation and the customer is required to pay the amount upon arrival.

USE OF SERVICES

article 6.

Guest on the day of arrival is obliged to show the host VOUCHER. The landlord has no obligation to accommodate more guests than stated or extended length of service over the period specified on the voucher-referral, but with adequate charge has the right to accept more people or extend the service of accommodation, while it is obligated to inform the HVAR-AGENCY. The landlord is not obligated to provide services that are not mentioned in the voucher. The landlord is not required to receive the guest in the event of sudden illness, death cases, war, strike, elementranih disaster or terrorist action.

article 7.

HVAR-AGENCY is not responsible for any damage that arises due to the use of accommodation facilities, appliances and equipment transferred to the use of guests, and the damage required to reimburse the guest on the spot.

article 8.

The landlord is required to meet with the Guest ready, neat and clean accommodation. The accommodation units are described according to the official categorization of the authorized institution, and based on onsite assessment of the accommodation prior to being published. Standards of accommodation, food, service and other things in different places and countries are different and can not be compared. Information obtained at the sale does not oblige HVAR-AGENCY to a greater extent than any information available on the web pages HVAR-AGENCY, or other printed material HVAR-AGENCY.

CHANGES AND CANCELLATION

article 9.

HVAR-AGENCY in extraordinary circumstances, has the right to cancel a reservation, and in this case the guest is entitled to claim the amount deposited. If a cancellation due to war, strikes, natural disasters or terrorist actions, the guest will be refunded the amount paid for the use of services in accordance with Article 11 this contract.

article 10.

If cancellation completes Landlord, and not in accordance with Article 6 and 9 this Agreement, it is required to provide guest accommodation in the same or better category of accommodation, and is obliged to bear all costs associated with it. If the landlord for any reason not required to repay the amount paid in full reservations and reimburse expenses HVAR-AGENCY related to this case.

article 11.

In the event that the customer wants to change or cancel a reservation according to its request, it must do so in writing (e-mail or fax). Under the change is the change the number or the date and / or customers, not later than 30 days before arrival. The first change to the reservation, if possible without extra cost, will be made free of charge. For each of the following changes to the reservation will be charged a change in the amount of EUR 10 per change. In the event that the arrival date, and if the customer gives up the confirmed reservation, the terms listed below apply to cancel the reservation. Changing accommodation units and all changes within 30 days prior to the reservation and during the reservation will be considered a cancellation.

In case of cancellation, the date of receipt of the written cancellation is used for the calculation of cancellation costs as follows:

     * For cancellations from 30 to 15 days before the start of the given service agency charged 60% of the total price of leased accommodation. The rest of the money is at the expense of the recipient gives the customer.
     * For cancellations of 14 to 0 days prior to the given service agency charged 100% of the total price of leased accommodation.

In the event caused by force majeure, the guest is required to provide written confirmation of a higher power emerged, and the HVAR-AGENCY will charge only the actual costs to cancel the reservation, from a maximum of 25% of the total value of services.

LUGGAGE

article 12.

HVAR-AGENCY is not responsible for destroyed, damaged or lost luggage, as well as for the theft of luggage or valuables in the accommodation unit (renting a safety deposit box if available). Lost luggage or stolen goods should be reported to the host and the local police department.

Recommended is to provide luggage with an insurance company.

article 13.

In case of dispute, HVAR-AGENCY and Landlord will endeavor to resolve the mutual agreement, in concert with guests or in the jurisdiction of the Municipal Court in Split.

HVAR TRAVEL AGENCY